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FindMyFont Application has encountered a problem 9 years 10 months ago #157

  • koeiekat
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FindMyFonts 3 ran perfectly on my (now dead :sad:) Vista laptop. Installed it on my old XP desktop and restored all fontsets.

When I run FindMyFonts the program closes with this error:

FindMyFont Application has encountered a problem and needs to close. We are sorry for the inconvenience.
AppName: findmyfont.exe AppVer: 3.0.0.0 ModName: qtgui4.dll
ModVer: 4.7.3.0 Offset: 0017d09b

What is causing this error?

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Re: FindMyFont Application has encountered a problem 9 years 10 months ago #158

  • koeiekat
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I have FMF installed again but still the same error. With only the system fonts selected.

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Last edit: by koeiekat.

Re: FindMyFont Application has encountered a problem 9 years 10 months ago #159

  • harris
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Hello,

If I understand correctly (from the imge) the program runs OK, but when you click on Match Now you get an error before the program finishes the match.
If this is the case, I would think that one of your system fonts has a problem.

I would suggest the following:
1. disable the system fontset
2. Create a new folder and copy a few good fonts in it ( Arial. Verdana, etc)
3. Create a new fontset from the new folder.
4. Index the new fontset
5. Match the font using only the new fontset.

If the above works, then we have to isolate the bad font.

Let me know how it goes.

Harris Kisseoglou
Operations Manager
Softonium Developments

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Harris Kisseoglou
Operations Manager
Softonium Developments

Re: FindMyFont Application has encountered a problem 9 years 10 months ago #160

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Done all that. I started with all the fontsets checked. The error. I ran with local search disabled. The error. I ran with only one small fontset (281 fonts) enabled and on lime search disabled. The error, I ran with only systemfonts enabled. The error.
Always exactly the same error signature as shown in the image.

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Re: FindMyFont Application has encountered a problem 9 years 10 months ago #161

  • koeiekat
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Now also have done what you suggested with a fontset with only Arial ans Times New Roman. Same error.

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Re: FindMyFont Application has encountered a problem 9 years 10 months ago #162

  • harris
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It'pretty strange. No one has ever reported a crash or a similar error.
It may be a conflict with something on your system.
We will investigate and get back to you.
Thanks for your patience.

Harris Kisseoglou
Operations Manager
Softonium Developments

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Harris Kisseoglou
Operations Manager
Softonium Developments
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