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| I just installed the Pro version. After using the free version for 30 days with no problems, I have one with Pro already. If I click on any of the "more info ..." links on the Getting Started panel, I get an error complaining about a missing file. The file (fmf_documentation.qhc) is, in fact, in the indicated directory. I used this feature often with the free version. Tried to attach a screenshot, no luck there it seems. Can anyone advise? Thanks. |
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| Does the problem appear only on the "more info" links? I mean, is the main help menu working ok or not? (I suppose it's not) What is the exact version of your operating system? (example: Windows XP, Windows 8, Mac OS Snow Leopard, etc) You can sent us a screenshot by email to: support[at]findmyfont.com (replace [at] with @) Fivos PS: Another question: When you installed Find my Font, did you use the same user account you're using now or a different (e.g. an admin) account? Fivos Vilanakis - Softonium Developments CTO |
Please Log in or Create an account to join the conversation. Fivos Vilanakis - Softonium Developments CTO Last edit: by harris. Reason: spelling |
| The help subsystem creates a cache copy of the help file for performance reasons. If this copy is somehow destroyed, the help stops functioning. Try to locate the following file (by replacing <username> bellow with your Windows username): C:\Users\<username>\AppData\Local\FindMyFont\v3.1.00\fmf_documentation.qhc If the file or even the directory exists, perform the following steps: 1. Exit Find my Font application (if already running) 2. Delete the following directory: C:\Users\<username>\AppData\Local\FindMyFont\v3.1.00 3. Restart Find my Font to see if problem is solved Please write a response here to indicate if this solves your issue, to help future readers. We are really sorry for the inconvenience and thank you for reporting this issue Fivos Important Note: Take into account that in order to view/explore the folders bellow "C:\Users\<username>\AppData" hierarchy you may require to change your folder view settings by setting "Show Hidden files, folders and drives" = Yes. To do so, follow the next steps: a) Open Windows Explorer in any folder b) Press "Alt" key to show the Top-Menu c) Go to menu "Tools" => "Folder Options" and click on "View" tab d) Set the "Hidden files and folders" option to "Show Hidden files, folders and drives" Fivos Vilanakis - Softonium Developments CTO |
Please Log in or Create an account to join the conversation. Fivos Vilanakis - Softonium Developments CTO Last edit: by fivos. |
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I have done as you suggested, but it had no effect on the problem. Still getting same error. |
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| I'm sorry to hear that, because I'm actually running out of suggestions, I can't imagine anything else to cause this issue. You could also try the following, but I really can't predict if it'll fix anything: 1. Uninstall any Find my Font edition(s) from your computer (Free-Trial & Pro). 2. Delete the whole cache directory: C:\Users\<username>\AppData\Local\FindMyFont 3. Re-install Find my Font Pro edition Fivos Vilanakis - Softonium Developments CTO |
Please Log in or Create an account to join the conversation. Fivos Vilanakis - Softonium Developments CTO Last edit: by fivos. |
| Okay, I've made some progress. Uninstall, cleanup and reinstall had no effect. Still same probem. But ... when I copied the entire Find my Font directory from c:\program files x(86) to another directory -- now the Help feature works. So the problem seems to be the "c:\Program Files (x86)" directory. Windows 8 treats this as a read-only directory. I did some research, apparently there are many problems with 32-bit software being installed into this directory. Most advice was to install into another location, and the problems are avoided. I wanted to do this on the re-install, but the installer forces installation into \Program files (x86) and doesn't allow for install into an alternate location. Perhaps this could be changed in a future release? In any case, things are working much better now. Thanks for your help and suggestions. |
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