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Mobile App Crashes 5 years 4 months ago #958

Jawells1203 Topic Author Offline Fresh Fonter Posts: 2 Thank you received: 0	The app on the mobile version is constantly crashing! Can someone please fix this!!??
	Please Log in or Create an account to join the conversation. Last edit: by harris.

App Crashes 5 years 4 months ago #959

harris
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Administrator
Posts: 226
Thank you received: 51

Hi,

Can you please share some more information on this.
App version? OS (&version)? Phone brand and model? Do you get a message with the crash?
When does the crash occur (steps leading to the crash)?

I know these may look like too many questions but we need these answers in order to fix a crash.
We have not seen any crashes in the latest version so we would really appreciate it of could answer the above questions.

Thank you for your input.

Harris Kisseoglou
Operations Manager
Softonium Developments

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Harris Kisseoglou
Operations Manager
Softonium Developments

Mobile App Crashes 5 years 4 months ago #962

fivos
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Administrator
Posts: 287
Thank you received: 73

Hi Jawells,
There was an older iOS crash issue which is now fixed.
Bug Description:
The Find my Font app is crashing on launch on iOS 12.0.x (iPhone, iPad) if you have enabled any of the following accessibility features:
a) General => Accessibility => Speech => Speak Screen
b) General => Accessibility =>Switch Control
Bug Fix:
The bug is fixed with the release of iOS 12.1

If you still have this issue, please upgrade to iOS 12.1 and check if it's fixed.

Fivos Vilanakis - Softonium Developments CTO

The following user(s) said Thank You: harris

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Fivos Vilanakis - Softonium Developments CTO

Last edit: by fivos.